United States
Please select the business unit/bank where your business is located from the following lists.
Customer Support contact
Language(s) supported
English, Spanish
Feedback/Complaints
Telephone
1866 357 4722 (Local calling charges may apply)
1 604 453 9732 (International Number)
Opening Hours (excluding public holidays): Monday - Friday 8:00 - 20:00 Local (GMT -5)
Language(s) supported
English
Feedback/Complaints
Telephone
44 08000778982
Opening Hours (excluding public holidays): Monday - Friday 08.00 - 18.00 EST (GMT+1)
Language(s) supported
English
Feedback/Complaints
Telephone
External - 1-866-327-0763
Opening Hours (excluding public holidays): Monday - Friday 09.00- 18.00 EST ( GMT -5)
Language(s) supported
English
Feedback/Complaints
Any available online contact in jabber distribution list #Liquidity_Inquiries
If the response is not as required or a faster than PLA 1st escalation is required, please contact:
1st Level Escalation:
Sushanth Varma SL sushanth.varma.sl@hsbc.co.in
Prathima THAMATAM prathima.thamatam@noexternalmail.hsbc.com
2nd Level Escalation:
Snigdha GHOSAL snigdha.ghosal@hsbc.co.in
Monisha MENON monisha.menon@hsbc.co.in
3rd Level Escalation:
Sheeja PUTHIYADATHE sheeja.puthiyadathe@hsbc.co.in
If the response is not as required or a faster than PLA 1st escalation is required, please contact:
1st Level Escalation:
Madhura VAIDYA madhura.vaidya@noexternalmail.hsbc.com
Cannyva KHONGSIT cannyva.khongsit@noexternalmail.hsbc.com
Swapna Kalakuntla MUTHYALA swapna.kalakuntla.muthyala@noexternalmail.hsbc.com
2nd Level Escalation:
Shivkumar Singamshetty shivkumar.singamshetty@hsbc.co.in
Ram Deo DUDDHI ram.deo.duddhi@hsbc.co.in
3rd Level Escalation:
Sheeja PUTHIYADATHE sheeja.puthiyadathe@hsbc.co.in
Telephone
Primary communication with Incident team will be via email listed
Monday - Friday 08.00 - 18.00 EST (GMT+1)
1. Team Mailbox
GLE: rtcliquidity.gleinquiries@hsbc.com
GDRE: rtcliquidity.mreinquiries@hsbc.com
LIS: rtcliquidity.lisinquiries@hsbc.com
PCC: rtcliquidity.pccinquiries@hsbc.com
Liquidity Incident Management Team
1. Team mailbox: liquidity.incident.mgmt.hdpi@hsbc.co.in Or
2. Any available online contact in Jabber distribution list #Liquidity_Incidents
Language(s) supported
English, Spanish
Feedback/Complaints
Telephone
833-RBB-HSBC (833-722-4722) Business Customer Service Center
1 800 898 5999 TTY/TTD
1 716 841 7855 International calls Call Collect
Opening Hours (excluding public holidays): Monday - Friday 08.00 - 21.00 EST (GMT-5)
08:00 - 16:30 EST (GMT-5) on Saturday
Language(s) supported
Asia Timezone: Cantonese,
Mandarin, English
Europe Timezone: English
America Timezone: English
Feedback/Complaints
Telephone
+ 852 2288 2514 (Local calling charges may apply) Asia Time zone
+ 44 345 602 8850 (Local calling charges may apply) Europe Time zone
+1 866 394 4722 (Local calling charges may apply) America Time zone
Opening Hours (excluding public holidays): 24/5 Support
hsbc.securities.services.echannel@hsbc.com