United States

Please select the business unit/bank where your business is located from the following lists.

Customer Support contact

Language(s) supported

English, Spanish

Feedback/Complaints

Feedback/Complaints

Telephone

1866 357 4722 (Local Number)
1 604 453 9732 (International Number)

Opening Hours (excluding public holidays): Monday - Friday 8:00 - 20:00 Local (GMT -5)

Contact us by e-mail

Language(s) supported

English

Feedback/Complaints

Feedback/Complaints

Telephone

44 08000778982

Opening Hours (excluding public holidays): Monday - Friday 08.00 - 18.00 EST (GMT+1)

Contact us by e-mail

Language(s) supported

English

Feedback/Complaints

Feedback/Complaints

Telephone

External - 1-866-327-0763

Opening Hours (excluding public holidays): Monday - Friday 09.00- 18.00 EST ( GMT -5)

Contact us by e-mail

Language(s) supported

English

Feedback/Complaints

Any available online contact in jabber distribution list #Liquidity_Inquiries

If the response is not as required or a faster than PLA 1st escalation is required, please contact:

1st Level Escalation:
Sushanth Varma SL sushanth.varma.sl@hsbc.co.in
Prathima THAMATAM prathima.thamatam@noexternalmail.hsbc.com

2nd Level Escalation:
Snigdha GHOSAL snigdha.ghosal@hsbc.co.in
Monisha MENON monisha.menon@hsbc.co.in

3rd Level Escalation:
Sheeja PUTHIYADATHE sheeja.puthiyadathe@hsbc.co.in

If the response is not as required or a faster than PLA 1st escalation is required, please contact:
1st Level Escalation:

Madhura VAIDYA madhura.vaidya@noexternalmail.hsbc.com
Cannyva KHONGSIT cannyva.khongsit@noexternalmail.hsbc.com
Swapna Kalakuntla MUTHYALA swapna.kalakuntla.muthyala@noexternalmail.hsbc.com

2nd Level Escalation:
Shivkumar Singamshetty shivkumar.singamshetty@hsbc.co.in Ram Deo DUDDHI ram.deo.duddhi@hsbc.co.in

3rd Level Escalation:
Sheeja PUTHIYADATHE sheeja.puthiyadathe@hsbc.co.in

Telephone

Primary communication with Incident team will be via email listed

Monday - Friday 08.00 - 18.00 EST (GMT+1)

Contact us by e-mail

1. Team Mailbox
GLE: rtcliquidity.gleinquiries@hsbc.com
GDRE: rtcliquidity.mreinquiries@hsbc.com
LIS: rtcliquidity.lisinquiries@hsbc.com
PCC: rtcliquidity.pccinquiries@hsbc.com

Liquidity Incident Management Team
1. Team mailbox: liquidity.incident.mgmt.hdpi@hsbc.co.in Or
2. Any available online contact in Jabber distribution list #Liquidity_Incidents

Language(s) supported

English, Spanish

Feedback/Complaints

Feedback/Complaints

Feedback/Complaints

Telephone

833-RBB-HSBC (833-722-4722) Business Customer Service Center
1 800 898 5999 TTY/TTD
1 716 841 7855 International calls Call Collect

Opening Hours (excluding public holidays): Monday - Friday 08.00 - 21.00 EST (GMT-5)
08:00 - 16:30 EST (GMT-5) on Saturday

Language(s) supported

English

Feedback/Complaints

Support via phone only

Telephone 

For queries on Credit Control or Sales Ledger Activity

1 855 235 5934

Opening Hours (excluding public holidays): Monday-Friday (7AM EST-5PM EST)

Contact us by e-mail

Securities services include fund accounting and administration, performance measurement, transfer agency services, global custody, sub-custody and clearing, as well as providing access to the entire range of industry leading products and services offered by the HSBC Group.
Learn more

Language(s) supported

Asia Timezone: Cantonese,
Mandarin, English
Europe Timezone: English
America Timezone: English

Feedback/Complaints

Feedback/Complaints

Telephone

+ 852 2288 2514 Asia Time zone
+ 44 345 602 8850 Europe Time zone
+1 866 394 4722 America Time zone

Opening Hours (excluding public holidays): 24/5 Support

Contact us by e-mail

hsbc.securities.services.echannel@hsbc.com