This notice (Privacy Notice) applies to personal information held by members of the HSBC Group as data controllers, or the organisation responsible for personal information under our control, as described below. It explains what information we collect about you, how we’ll use that information, who we’ll share it with, the circumstances when we’ll share it and what steps we’ll take to make sure it stays private and secure. It continues to apply even if your use of or any agreement for HSBCnet ends.
Effective Date: 21 March 2021
This Privacy Notice applies to your use of the HSBCnet site and mobile application. When we say ‘we’, we mean HSBC Bank plc and any other HSBC Group companies which act as a data controller in respect of your personal data. For the purposes of this notice, the relevant data controller is: (a) HSBC Bank plc, as the operator of the HSBCnet site and app, in connection with the provision of these services; and (b) the HSBC Group company that the entity you are acting on behalf of has a relationship with (as defined in the HSBCnet terms and conditions). You can find the contact details of this entity and its data protection officer (where relevant) by clicking on the Customer Support link on www.hsbcnet.com and selecting the relevant country/territory. If you are accessing HSBCnet from outside the UK, additional information may also apply to your use of HSBCnet (see below).
The information we collect from you (as described below) is required to provide you with access to our services, to fulfil our agreement with the entity you are acting on behalf of, and to enable us to fulfil our legal and regulatory compliance obligations, as described below. Failure to provide your information, (or if all personal data submitted to us is not complete, accurate, true and correct) may mean it is not possible to provide you with access to certain products or services which you or the entity you are acting on behalf of have requested.
We’ll only collect your information in line with relevant regulations and law. The information we collect may include:
Information that you, or your employer /the profile owner you represent /corporate representative, provide to us, e.g:
Information we collect or generate about you, e.g:
Information we collect from other sources, e.g:
information from third party providers, e.g. client user information collected through 3rd party application service providers that we have a mutual relationship with e.g. accounting software providers who provide you with a service and you have separately agreed with can share information with.
We’ll only use your information where we have your consent or we have another lawful reason for using it. These reasons include where we:
The reasons we use your information include to:
We do not carry out automated decision making which might produce legal effects and/or otherwise affects you.
Tracking or recording what you say or do
We may record details of your interactions with us, including emails, telephone conversations, live chats, video chats and any other kinds of communication. We may use these recordings to check your instructions to us, assess, analyse and improve our service, train our people, manage risk or to prevent and detect fraud and other crimes. We may also capture additional information about these interactions, such as information about the devices or software that you use.
Compliance with laws and regulatory compliance obligations
We’ll use your information to meet our compliance obligations, to comply with other laws and regulations and to share with regulators and other authorities that HSBC Group companies are subject to. This may include using it to help detect or prevent crime (including terrorism financing, money laundering and other financial crimes). We’ll only do this on the basis that it’s needed to comply with a legal obligation or it’s in our legitimate interests and that of others.
We may share your information with others where lawful to do so including where we or they:
We may share your information for these purposes with others including the profile owner you represent, any other HSBC group companies and any sub-contractors, agents or service providers who work for us or provide services to us or other HSBC Group companies (including their employees, sub-contractors, service providers, directors and officers). This includes sharing your information with third party information providers operating in financial markets where required in connection with their services.
We keep your information in line with our data retention policy (for example, in some countries/territories we will retain information about HSBCnet transactions for a minimum is 5 year period). This enables us to comply with legal and regulatory requirements or use it where we need to for our legitimate purposes such as managing your account and dealing with any disputes or concerns that may arise. We may need to retain your information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes e.g. to help us respond to queries or complaints, fighting fraud and financial crime, responding to requests from regulators, etc. If we don’t need to retain information for this period of time, we may destroy, delete or anonymise it more promptly.
Your information may be transferred to and stored in locations outside the European Economic Area (EEA), including countries/territories that may not have the same level of protection for personal information. When we do this, we’ll ensure it has an appropriate level of protection and that the transfer is lawful. We may need to transfer your information in this way to carry out our contract with you, to fulfil a legal obligation, to protect the public interest and / or for our legitimate interests. In some countries/territories the law might compel us to share certain information, e.g. with tax authorities. Even in these cases, we’ll only share your information with people who have the right to see it. You can obtain more details of the protection given to your information when it is transferred outside the EEA by contacting us using the details in the ‘More details about your information’ section below.
You have a number of rights in relation to the information that we hold about you. These rights include:
You can exercise your rights by contacting us using the details set out below. You may also have a right to complain to the relevant data protection regulator in the country/territory in which you live or work.
We use a range of measures to keep your information safe and secure which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information.
If you’d like further information on anything we’ve said in this notice, or to contact our Data Protection Officer where applicable, please contact your usual HSBC representative, or use the Customer Support option on the www.hsbcnet.com homepage, which sets out our contact details in applicable jurisdictions. This Privacy Notice may be updated from time to time and the most recent version can be found at www.hsbcnet.com.
Where you are accessing HSBCnet from one of the following countries/territories, this Privacy Notice must be read in conjunction with the following privacy policies which are highlighted below:
For the provision of products and services provided by: