Need help?

Log on to HSBCnet and access the user guides portal which replaced the Help Centre.

This portal offers intuitive and responsive features designed to make it easier to find support information such as articles, guides, short videos and tours. To access the user guides portal– select the ‘?’ at the top, or the ‘Need help’ link on the right side of any HSBCnet screen and choose ‘User guides’. You can also find a link to user guides in the ‘Self service and support’ section of the main menu.