HSBCnet system requirements

Accessing HSBCnet is easy, but you will need to make sure your computer has adequate processing power and the right software.

Software requirements

HSBCnet is designed to work with the following browser versions and operating systems. If you have difficulties accessing HSBCnet, your local HSBCnet support centre will be happy to help.

HSBC routinely reviews the status of software supported on HSBCnet to provide the best possible experience and the highest level of security on the internet. HSBCnet is designed to work with the following browser versions and operating systems. Other software may work with HSBCnet, but you may experience problems that we may not be able to support. Windows 7 has been officially approved for use with HSBCnet. If you experience any issues accessing HSBCnet through Windows 7, please contact your local HSBCnet support centre.

Recommended software
Operating system Browser
Windows XP Internet Explorer 6, Internet Explorer 7, Internet Explorer 8, Internet Explorer 9
Windows Vista Internet Explorer 7, Internet Explorer 8, Internet Explorer 9
Windows 7 Internet Explorer 8, Internet Explorer 9
Please note that all operating system and browser configurations should be kept up to date with the latest service packs and security patches as issued by the vendor.

All browser versions must be protected by 128-bit encryption. To check the level of security being used in Internet Explorer:

  1. Click Help and then click About Internet Explorer.
  2. In the About Internet Explorer window, verify that cipher strength is 128-bit.

If there are gaps in your software compatibility, then you can try to:

  • Download the latest browser from the Microsoft website*
  • Download additional patches required by certain versions of Microsoft Internet Explorer*
HSBCnet Mobile: supported devices
Device type Operating System
Android Android 2.2 and 2.3
iPhone iOS 3, iOS 4 and iOS 5
BlackBerry OS 5.0, 6.0 and 7.0

HSBCnet has verified the compatibility of these mobile devices and operating systems for use with HSBCnet Mobile. Please note that HSBCnet Mobile functionality may perform normally using other operating systems, but compatibility cannot be confirmed.

HSBCnet Mobile will support additional mobile devices in the future. For more information about your device, please refer to your user manual or contact the manufacturer for assistance.

Hardware requirements

Please refer to the Microsoft site* for a list of hardware that meets the requirements of your operating system and internet browser.

Screen resolution: 1024 x 768, 256 colours

Network connection: We recommended high-speed internet or broadband connection. The minimum speed for effective internet connection via dial-up connection is 56kbps.

* Clicking on these links will lead you to websites which are not associated with HSBC, and may be governed by their own terms of use.

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Learn more about the benefits of installing Webroot SecureAnywhere and how to download this software.