Important information for Windows XP and Internet Explorer 7 users

HSBCnet has provided support for its customers that access via the Windows XP Operating System for the past 12 years. In that time, Operating Systems and web browsers have evolved to adapt to ever-changing needs and web technologies.

At HSBCnet, we are committed to combatting fraud by continuously evaluating ways to fortify the integrity of our system. To protect your online experience and allow us to continue to deliver new functionality, as of April, 2014, HSBCnet has discontinued support for Windows XP and Internet Explorer 7 (IE7), in line with Microsoft’s own support demise.

Microsoft’s ‘End of Support’ message, encouraged global transition from Windows XP to a more modern Operating System. On 8 April, 2014, Microsoft ended technical support for Windows XP, and as a result, no longer issues automatic updates that help protect your PC. Without critical Windows XP security updates, your PC may become vulnerable to harmful viruses, spyware, and other malicious software which can steal or damage your business data and information. Anti-virus software will also not be able to fully protect you once Windows XP itself is unsupported.

Please note that should you choose to continue using Windows XP or IE7 to access all tools and functions on HSBCnet, there will be a number of important limitations.

Upgrading your Operating System or PC

To stay protected after support ends, you can upgrade your Operating System. Very few older computers will be able to run Windows 8.1, which is the latest version of Windows. We recommend that you download and run the Windows Upgrade Assistant to check if your PC meets the system requirements for Windows 8.1 and then follow the steps in the tutorial to upgrade if your PC is able.

Download and run the Windows Upgrade Assistant
Tutorial: Upgrade to Windows 8.1 from Windows XP

If you use a digital certificate for the approval of the payment debited from Korea account we recommend that you upgrade your Operating System to Windows Vista or Windows 7, because the security software for Digital Signing with a digital certificate is not yet compatible with Windows 8 or Windows 8.1.

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Consider upgrading your browser

If you are currently using IE7 on HSBCnet, we suggest you to consider upgrading your web browser to a newer version of Internet Explorer (IE8, IE9, IE10 or IE11) as soon as possible.

HSBCnet now outlines support for other browsers, such as IE8, IE9, IE10 and IE11. Upgrading your version of Internet Explorer is quick, easy and free – easy and free – simply download the software from the Microsoft site.

If you use a digital certificate for the approval of the payment debited from Korea account we recommend that you upgrade your web browser to IE8, IE9 or IE10, because the security software for Digital Signing with a digital certificate is not yet compatible with IE11.

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What if I don’t upgrade my Operating System (OS) or browser?

If you choose not to upgrade your OS or browser, your HSBCnet access will not be blocked in any way. You may continue using Windows XP or IE7 to access all tools and functions on HSBCnet, but under the following limitations:

  • While HSBCnet itself is secure, using Windows XP and/or IE7 leaves you vulnerable to certain security threats;
  • Future enhancements to HSBCnet will not be tested for Windows XP or IE7 compatibility, which means they may not function correctly in your browser;
  • HSBCnet will not be able to provide support for issues related to Windows XP or IE7 compatibility.

As a result of these limitations, your HSBCnet experience on Windows XP and / or IE7 will likely continue to degrade over time, so we encourage you to upgrade your OS and browser version as soon as possible.

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Related resources


If you have any questions regarding upgrading to a newer version of Internet Explorer, please contact your local HSBCnet support centre.