Getting Started

This guide walks you through the registration, application and logon process in using HSBCnet for the first time. if you wish to access our online services.

 

HSBCnet system requirements

Accessing HSBCnet is easy, but you will need to make sure your computer has adequate processing power and the right software.

Software requirements

HSBC routinely reviews the status of software supported on HSBCnet to provide the best possible experience and the highest level of security on the Internet. HSBCnet is designed to work with the following browser versions and operating systems.

Software
Operating system1 Browser1
Windows 7 and above (recommended) Internet Explorer 11 (released 17 October 2013) and above
Windows Vista Internet Explorer 11 (released 17 October 2013) and above
Other supported browsers2
Windows Vista / Windows 7 / Windows 8
Apple Mac OS X 10.8 and above

For all operating systems:
Chrome 38 (released 7 October 2014) and above
Firefox 27 (released 4 February 2014) and above
Samsung Internet 4 (released 19 April 2016) and above
Microsoft Edge 12 (released 29 July 2015) and above

For Mac OS:
Safari 7 (released 22 October 2013) and above

1 Windows XP and IE7 users: Please note, as of April 2014, HSBC has ceased support for the Windows XP operating system and the IE7 browser. This is in line with Microsoft’s own demise for Windows XP (and by default its IE7 browser) support from that date. While we no longer support Windows XP or IE7, there are no plans to withdraw access to those users still wishing to use XP or IE7, however you should be aware that this may lead to performance of compatibility issues in the longer term.

2 HSBCnet is in the process of optimising our services to be used with other commonly-used web browsers. While we have made every effort to ensure compatibility with the most commonly used browsers, depending on your chosen OS and browser combination, you may experience an issue.

In the unlikely event you experience any compatibility issues with your choice of browser when using HSBCnet, please contact your local HSBCnet Support Centre.

 

Please note that all operating system and browser configurations should be kept up to date with the latest service packs and security patches as issued by the vendor. Additionally, browser versions must be protected by 128-bit encryption.

What mobile handsets does HSBCnet Mobile support?

Currently, HSBCnet Mobile (via Web Browser) supports smartphone devices that use the following operating systems: iOS (iPhone), Android, Blackberry and Windows. The HSBCnet Mobile app is available for iPhone and Android based smartphones.

HSBCnet Mobile – Biometric log on1
iPhone supported devices
For Face ID:
iPhone X or later with the latest version of iOS installed
For Touch ID:
iPhone 5s or later; running iOS 9.0 or later

 

Android supported devices2
Samsung A6 Plus, A8 Star, A9
Galaxy S6, S7, S8, S9, S9+
Galaxy C9 Pro
Galaxy Note 5, Note 8, Note 9
J6
LG G6, G6+
Q Stylus +
V20, V30+
Google Pixel, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL
Sony Xperia XZ2 Premium
Xperia XZ3
HTC U12+

1 At this time, biometric log on functionality is available in select countries only. Once this feature becomes available in your country, you will be notified when you open the app.

2 Android fingerprint log on is designed to work best on the latest versions of Android OS, currently that is Version 8.1 and above. If you have any issues installing and using Android fingerprint logon, please make sure you have installed the latest version of the Android OS on your device.

Apple, iPhone, Face ID, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android is a trademark of Google Inc.

 

HSBCnet has verified the compatibility of these Mobile devices and their most recent operating systems for use with HSBCnet Mobile. To ensure that you get optimal use of the services available in HSBCnet Mobile, update your smartphone's operating system regularly.

Please note that HSBCnet functionality may perform normally using other operating systems, but compatibility cannot be confirmed at this time. For more information about your device, please refer to your user manual or contact the manufacturer for assistance.

At this time, the HSBCnet Mobile tablet app is not available for use on iPads or Android based tablets. HSBCnet Mobile will support additional Mobile devices in the future.

 

Register on HSBCnet

HSBCnet provides a wide range of services to customers whose needs and entitlements vary according to their transaction and information requirements.

Note: If you are a new customer and do not have an HSBC Bank representative, and we will get in touch with you.

HSBCnet users are customer representatives entitled to perform transactions or enquire information for customers. There are multiple user types in HSBCnet, each with their own responsibilities.

Initial System Administrators are the first of a customer's registered users of HSBCnet and are responsible for setting up access for any additional users (end users or System Administrators). Customers need to identify their Initial System Administrators and have them register online.

Note: Before you begin HSBCnet registration, identify your Initial System Administrators first.

To register as an Initial System Administrator, go to www.hsbcnet.com, click on the Log on/Register button > Register for HSBCnet and complete steps 1 to 4 of the HSBCnet user registration form.

Completing the HSBCnet user registration form

Step 1 – Main bank group contact

My preferred language is
Choose your preferred language from the drop-down menu. If language translation is supported for the selected option, the HSBCnet user registration form will refresh with the translated text.

Do you have a main bank contact?
If you are an Initial System Administrator, or if you are registering for information-only services, click Yes. If you accessed the HSBCnet user registration form by clicking a link in a welcome e-mail provided by your System Administrator, click I have an HSBCnet Systems Administrator.

First and last names of my contact
Type the first and last names of your main bank contact. If you do not have an HSBC Bank representative, and an HSBC Bank representative will get in touch with you.

Click Next Step to continue to step 2.

Step 2 – Personal information

Type your personal and company information. A valid e-mail address is required to inform you when the HSBCnet profile is activated, and if there are any service outages forthcoming. For the company name, enter your organisation's full legal entity name. For additional information regarding the company information fields, click the  icon.

Note: If you plan to use HSBCnet for general banking needs, please choose Global Payments and Cash Management as the Bank business unit you primarily deal with.

Click Next Step to continue to step 3.

Step 3 – Logon information

Type the logon information you want to use for HSBCnet. There are three pieces of information used in logging on to HSBCnet: username, password and memorable answer.

Username
The username that you choose is unique within HSBCnet. If the username you chose already exists, the system will prompt you to enter a different username.

Note: The username that is successfully registered must be entered in the customer application documentation.

Click Next Step to continue to step 4.

Step 4 – Security information reset questions

Security questions are used for identification when you need to reset your password or memorable answer.

Choose a memorable question and answer and click Submit. The HSBC Data Protection and Privacy Policy will appear. Please read and accept this policy to complete the registration process.

Customer application documentation for HSBCnet

You must complete the application documents to use HSBCnet transaction services. If you are using HSBCnet for information services only, then proceed to the next step, Log on to HSBCnet for the first time.

The customer agreement form is a PDF file or a paper document that contains the information needed to set up access to HSBCnet. If you do not have a customer agreement form, or if you have any questions regarding the form itself, please contact your HSBC Bank representative.

Many countries in the Asia-Pacific region are also required to obtain a certificate of due authorisation in support of the execution of the customer agreement.

Note: The usernames for Initial System Administrators are the same as the ones chosen in the registration process.

 

Using the PDF version of the customer agreement form Two-factor authentication: Security Device
To view the PDF, you require Adobe Reader software.

If you do not have Adobe's free Acrobat Reader installed on your computer, please click the icon to download.

HSBCnet uses a two-factor authentication approach to help ensure your banking security:
1. A username and password combination chosen by the user at registration

If you are using Adobe Reader to open the file, complete the document using your computer and print the form when done.

Tip: If you are using Adobe Acrobat Professional, you can save your progress as you complete the form.

2. A Security Device token that generates unique passcodes as the user requires them

 

Log on to HSBCnet for the first time

After completing your registration and application documentation, you must activate your Security Device before using HSBCnet.

Logging on for the first time using your Security Device

Before you begin, ensure that you have:

  • Your allocated Security Device. Your System Administrator needs to link your user profile to the Security Device before it is functional. If you are an Initial System Administrator as indicated on the customer agreement, you will activate your own Security Device by following the instructions sent to you with the device. Each Initial System Administrator in your organisation must follow the above instructions individually before proceeding to set up other users.
  • Your HSBCnet username, password and memorable answer
  1. Log on to www.hsbcnet.com with your username as noted on the HSBCnet agreement. Enter your memorable answer and password and click Submit.
  2. Follow the on-screen instructions to activate your Security Device.
  3. You can now log on to HSBCnet to view your personal page. Please refer to the Registration and Navigation User Guide in the Help Centre for full instructions on setting up your users.

 

What's next?

Now that you have access to HSBCnet, you can make use of our tools, accounts and services. This entitlement to users would be granted by your respective System Administrators.

If you are an Initial System Administrator, you need to configure HSBCnet with the proper tool access, account and transaction limits, and signature group settings for yourself and the other users in your organisation. Your HSBCnet support contact can provide guidance on how to complete this configuration. To book an initial training session, go to www.hsbcnet.com and click on the Log on/Register button > Customer support. Click Yes, choose the appropriate country and send us an e-mail. Additionally, training on these and other topics can be found in the HSBCnet Help Centre.

Note: If auto-entitlement was selected when completing the application documentation, many of the tools will already be entitled to you by the system. However, you will need to set up account and transaction limits, and signature groups before using HSBCnet to make payments and other transactions.

HSBCnet Help Centre

The HSBCnet Help Centre provides training and informational resources designed to aid HSBCnet users. It allows you to review content in multiple formats and participate in live webinar presentations; view the personalise tutorial video to learn how to customise your HSBCnet interface; or read the System Administrator documents to learn how to add more users from your company.

To access these and additional learning resources, log on to HSBCnet and click the Help Centre tab located on the top right-hand side of the page.

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