Welcome to HSBCnet Learning Centre - a useful resource to help improve your productivity and effectiveness online. Choose from a selection of video tutorials, in-depth user guides and Webinar events to best suit your needs. These intuitive learning tools will be continually expanded over time, so check regularly for the latest additions.

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The Categories Tab has organised all the support documentation according to each subject area.

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The Video Tutorials tab contains a list of all videos currently available.

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The User Guides tab provides detailed documentation on the features available within HSBCnet.

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Video tutorials are an easy way to learn key benefits and actions through visual demonstrations.
User Guides include all the details you need.

These intuitive learning tools will be continually expanded over time, so check regularly for the latest additions.

Video TutorialUser Guide


Access Control Procedures - HSBC shares with its customers a commitment to maintaining the highest levels of security. The Access Control Procedures sets out the rights, responsibilities and risk of Users and System Administrators.
Adjusting Cache Settings - Maximise HSBCnet performance by fine-tuning your Internet Explorer settings.
Application Documentation - How to set up a new account with HSBCnet for an Initial System Administrator and for Hexagon customers migrating to HSBCnet.
Edit function - Learn how to improve the efficiency of your workspace by displaying the information you need most frequently. Here you will learn to easily customise the default settings that you see when you are in specific tools.
Editing your profile - Learn how to edit your personal user profile on HSBCnet. Keep your contact and security details up to date, revise your personal details, change language selection, or reset your password and security information as required.�
First Steps - Step-by-step details on first-time registration and how each User can set up and customise their personal HSBCnet page.
Maintain favourites - Learn how to maintain an easy-access list of your favourite accounts within select tools. You can establish a predefined set of default accounts that will be displayed on the main page of the tool.
Personalise - Learn how to drag and drop your tools and tabs to rearrange the location of your most commonly used information. All the changes you make take effect immediately.
Registration and Navigation - Intended for corporate and commercial banking clients.
Security - Essential information on how HSBC ensures the security of your account, and how you can help keep your transactions secure.
Security Devices - The HSBCnet Security Device is a tool that generates a unique security code to authenticate your identity on HSBCnet . This section introduces the device and explains how to use it.
Smart Card Installation - An introduction to the HSBC smart card, and details on how to install the smart card software and reader on a desktop or laptop computer.
Solutions - HSBCnet gives you access to a wide range of market research and management tools. Our Solutions guide explains the key functions available.
Quick filter - Learn how to quickly search and locate information such as accounts, reports and a list of users on a number of HSBCnet tools.
User Information - HSBCnet offers a wide array of preconfigured tools and templates. It also offers Users a comprehensive choice of personalisation applications. This section will help Users configure their HSBCnet tools.

Demo Videos	Duration	File size	Update
My KCC - Issuing a Digital Certificate	4:26 min	7.66MB	December 2008
My KCC - Registering a Digital Certificate	1:45 min	13.00MB	December 2008
Activity log query	4:44 min	48.60MB	November 2008
Account Services Activity Log	4:56 min	36.90MB	November 2008
Registration with reference id	4:43 min	16.80MB	November 2008
Registration without reference id	4:08 min	12.00MB	November 2008
Edit function	1:55 min	904KB	October 2008
Edit my profile	2:33 min	1.32MB	October 2008
Maintain account group	6:41 min	2.66MB	October 2008
Maintain account identification	2:47 min	1.10MB	October 2008
Maintain favourites	3:01 min	1.52MB	October 2008
Maintain signature limits	8:44 min	2.99MB	October 2008
Personalise	4:39 min	1.54MB	October 2008
Quick Filter	3:45 min	1.47MB	October 2008

Items	File size	Update
Balance and Transaction Reporting	2MB	November 2008
Bill Payments (only for Bermuda and Canada account holders)	5MB	November 2008
File Upload	2MB	November 2008
Fund Services	3 MB	November 2008
Image Retrieval (only for United States and Canada account holders)	2MB	November 2008
My Korean Certificate Centre (only for Korea account holders)	2MB	December 2008
Payments	4MB	November 2008
Receivables	5MB	November 2008
Registration and Navigation	2MB	November 2008
Reports and Files Download	2MB	November 2008
Report Writer	2MB	November 2008
Securities Report Writer	2MB	November 2008
Security Devices	4MB	November 2008
Smart Cards	3MB	November 2008
Supply Chain Solutions: Buyer User Guide	2MB	November 2008
Supply Chain Solutions: Supplier User Guide	2MB	November 2008
System Administration: User and Account Management	3MB	November 2008
System Administration: User Entitlement	3MB	November 2008
Time Deposits	2MB	November 2008

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Find simple solutions to get the most out of HSBCnet with these useful hints and tips.
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Attend 'live' presentations on specific HSBCnet topics from anywhere in the world using your computer and telephone line. Easily register for your chosen Webinar below and the event details will be delivered directly to your e-mail inbox.

Suggest a Webinar - Click here

HSBCnet Basics

11 February 2009

Language: English

Duration: 45 minutes

Time: 14:00 EST and 19:00 GMT

If you are new to HSBCnet or need a refresher on the basics, this Webinar can help you increase your productivity quickly. Topics include:

Personalising your tools
Creating payments
Balance and transaction reporting
Standard and customised reporting
Image retrieval
Self service

Hosted by: US Payments and Cash Management team but may be applicable to all global customers.

(Register now)

Upcoming Webinars - Click Topic to Register

HSBCnet Administration - May 13, 2009
US Payables on HSBCnet - August 12, 2009
US Receivables on HSBCnet - November 18, 2009

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Attending Live Webinars - View Video
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