FAQs

• What services does HSBC's Custody and Clearing provide?
• How does HSBC's Custody and Clearing work with its customers?
• How does HSBC's Custody and Clearing keep its customers up to date on market developments?
• How can I access the market information on HSBC's Custody and Clearing web site?
• What are the charges for HSBC's Custody and Clearing services?
• What technology does HSBC's Custody and Clearing offer?
• How can I find out more specific information regarding HSBC's Custody and Clearing?

What services does HSBC's Custody and Clearing provide?

We offer a full range of settlement and custody services to institutional investors for securities and fixed income instruments. The following are included in the standard components of HSBC's Custody and Clearing services:

• Application for foreign investment licences
• Applications for new issues (where applicable)
• Corporate action reporting/administration
• Dividend and income collection
• Nominee services (where permitted)
• Proxy services
• Receipt and delivery of securities
• Registration (for scrip-based markets)
• Safe custody
• Trade/portfolio/cash reporting
• Take-up of rights and bonus issues

HSBC also provides a range of value-added services:

• Both single and multiple points of contact are available
• Client services available for extended hours
• Competitive cut-off times
• Comprehensive MIS reports (eg settlement and income collection performance, STP statistics)
• Contractual income services
• Contractual settlement services
• Corporate Trust and Loan Agency (eg acting as paying agent for domestic/international bonds and debts issued under CD/MTN programmes; acting as escrow agents)
• Foreign exchange and cash management services
• High quality market information
• Institutional fund services comprising fund administration and accounting, custody, cash management, fund distribution and unit holder services
• Local depository service for ADR and GDR programs
• Stock lending services
• Tailored products for large international broker-dealers

How does HSBC's Custody and Clearing work with its customers?

We work closely with our customers to ensure that our services suit their aims and operations. Clients can choose to work directly with staff in each centre or with our customer relationship management teams.

How does HSBC's Custody and Clearing keep its customers up to date on market developments?

The provision of timely and comprehensive market information is one of the widely recognised strengths of HSBC's Custody and Clearing team. A dynamic marketplace means you need a dynamic agent. At HSBC, speed and accuracy are the keys to the distribution of our information and communications. We continually strive to enhance our communications solutions to provide a range of information to suit all purposes. To keep our customers informed of the latest changes in market structure and news, HSBC's Custody and Clearing offers a range of market information services, including:

• Market Guide
  A comprehensive guide to all aspects of the markets where we operate - market structure, procedures and practices of each market, and the services we offer.
• Market News broadcasts
  This newswire service, providing up-to-the-minute information, is sent directly to clients' desktops by e-mail or a live Web alert. Regionally, we send out around 200 news broadcasts each month, ranging from urgent news to market conditions or emergencies, through changes to legislation or market practices, to administrative items such as holiday news and contact changes.
• Market Update
  A monthly summary of events and changes in the markets, as well as a reference for updated information, such as public holidays etc.
• Newsbrief
  Our daily news clipping service, including extracts from newspapers from across HSBC's network for related industry news items.
• Teleconference Calls
  When major or time sensitive developments occur in any market, we invite our key clients to participate in live teleconference call updates. Urgent issues that affect your accounts will also be advised to you immediately by phone.
• Web site
  This Web site at provides the latest Market News broadcasts and our Market Guide online, as well as a comprehensive guide to all the information regarding our services and branches.

As the above value-added services are available exclusively to our clients, they are located in the post logon area of this Web site. In order to gain access to this area, you will first require our global password, available from any member of our customer relationship management teams. Once you have accessed the site for the first time, you can register yourself with us by creating a unique password-protected profile, which you may update at any time.

How can I access the market information on HSBC's Custody and Clearing web site?

In order to access our web site, you will require our global password, available from any member of our customer relationship management teams.

Once you have accessed the site for the first time, you can register yourself with us by creating a unique password-protected profile, which you may update at any time.

What are the charges for HSBC's Custody and Clearing services?

We offer a tailored tariff for each customer based on asset sizes and volumes per market. For more details regarding the charges for HSBC's Custody and Clearing services, please click here to contact a member of our relationship management teams based in Hong Kong SAR, London, New York, Taipei, Tokyo and Singapore.

What technology does HSBC's Custody and Clearing offer?

HSBC's technology infrastructure is designed - and being continuously developed - to interface easily with our customers' needs and systems. Our securities processing system was developed as part of our in-house core banking system, and HSBCnet, HSBC's Web-based delivery platform, and uses a common platform, layouts and interface protocols in order to talk to other HSBC Group banking systems, such as foreign exchange, cash accounts, trade services and credit systems. The system provides full support for securities settlement, registration, corporate actions, cash settlement, remittances and reconciliation. All our centres are integrated into the SWIFT network, offering a range of MT500 message types. Our system also utilises Hexagon, the HSBC Group's real-time electronic banking system which customers can use to place instructions or access their portfolio data.

How can I find out more specific information regarding HSBC's Custody and Clearing?

For more information on HSBC's Custody and Clearing services, please contact our customer relationship management teams.