United Kingdom

Our outsourced investment administration services allow clients to select a tailored service, based on a number of underlying service modules: transaction processing, net asset value and unit pricing, compliance monitoring and reporting, cash and income forecasting, accounting and financial control, tax calculation and reporting, statutory reporting, client and board reporting.

Automation and straight through processing: The overall system architecture is based on current 'best of breed' components which have been integrated to maximise levels of automation and straight through processing. Client connectivity is provided through a variety of secure methods including dial-up, ISDN and leased line and can be accessed on the client’s Local Area Network or on individual PCs.

Business operation: Organised within functional groups with appropriate specialists in each area, including qualified tax and accounting professionals, investment accounting and valuation specialists, market settlement and corporate action experts.

Business Recovery Centre (BRC): The dedicated BRC is maintained with full data centre connectivity. The service features comprehensive disaster recovery capabilities covering both Business and IT. All of the computer systems and databases, which support the services, are located within the Group’s data centre. All systems are duplicated at full capacity at a contingent data centre.

Implementation process: Controlled by a dedicated consultancy team who work with new clients to establish their optimal operating model, project manage the change and undertake the data and process migration. The team use a well-developed methodology and standard project management disciplines. This coupled with an automated data migration process ensures new business is implemented on time and to budget.

Key performance indicators: Our industry experienced relationship managers use a pre-defined service management program and monthly reporting based on contractually binding key performance indicators.

Market data: Collected by a dedicated team of specialists. Asset related data, exchange rates and indices are maintained on a daily basis and are sourced from multiple vendors including Datastream, Telekurs, Reuters and Bloomberg. A variety of automated checks are in place including the automatic comparison of multiple vendor prices and price tolerance checks.

Risk and control: HSBC has developed a market leading risk and control process which monitors compliance with operational procedures and relevant legal and regulatory matters. Please refer to our current Statement on Internal Controls.

Please click here to view the UK Service Modules.

For more information on HSBC's Investment Administration Services, please contact our Fund Administration team.