HSBCnet system requirements
HSBCnet is designed to work with the following browser versions and operating systems. If you have difficulties accessing HSBCnet, your local HSBCnet support centre will be happy to help.
HSBC routinely reviews the status of software supported on HSBCnet to provide the best possible experience and the highest level of security on the internet. HSBCnet is designed to work with the following browser versions and operating systems.
|Windows XP*/Vista||Internet Explorer 7, Internet Explorer 8, Internet Explorer 9|
|Windows 7||Internet Explorer 8, Internet Explorer 9|
|Please note that all operating system and browser configurations should be kept up to date with the latest service packs and security patches as issued by the vendor.
*Attention Internet Explorer 6 (IE6) users:
You may continue to access HSBCnet with Windows XP and Service Pack 3 only, but please be advised that HSBCnethas discontinued ongoing support for IE6. We encourage you to upgrade your web browser as soon as possible.
Other software may work with HSBCnet, but you may experience problems that we may not be able to support. We are in the process of upgrading our systems to optimise the use of HSBCnet with other commonly-used web browsers.
All browser versions must be protected by 128-bit encryption. To check the level of security being used in Internet Explorer:
- Click Help and then click About Internet Explorer.
- In the About Internet Explorer window, verify that cipher strength is 128-bit.
If there are gaps in your software compatibility, then you can try to:
- Download the latest browser from the Microsoft website*
- Download additional patches required by certain versions of Microsoft Internet Explorer*
|Device type||Operating System|
|Android||Android 2.2 to 4.1.2|
|iPhone||iOS 3 to iOS 6|
|BlackBerry||OS 6.0 to 7.0|
|Windows Mobile Phone||OS 8|
HSBCnet has verified the compatibility of these mobile devices and operating systems for use with HSBCnet Mobile. Please note that HSBCnet Mobile functionality may perform normally using other operating systems, but compatibility cannot be confirmed.
HSBCnet Mobile will support additional mobile devices in the future. For more information about your device, please refer to your user manual or contact the manufacturer for assistance.
Please refer to the Microsoft site* for a list of hardware that meets the requirements of your operating system and internet browser.
Screen resolution: 1024 x 768, 256 colours
Network connection: We recommended high-speed internet or broadband connection. The minimum speed for effective internet connection via dial-up connection is 56kbps.
Maximise Your Online Protection with Webroot
A complimentary download of the Award-winning SecureAnywhere software is available exclusively to all HSBCnet customers.
Learn more about the benefits of installing Webroot SecureAnywhere and how to download this software.