About HSBCnet

Through HSBCnet, you can make a variety of payments, such as wire transfers, inter-account transfers, high or low value, local and cross-border transactions. For your international priority payments and transfers, you can enjoy the visibility of live FX rates at the point of payment or transfer using the Get Rate tool. You also have the option to combine high volume of payments or receivables into a single transaction.

Monitor your transactions, share your remittance details, establish authorisation levels and set limits through this online platform. You can even create customised reports with HSBCnet.

Other valuable features of our cash management solutions include time deposits and cheque outsourcing services. Our Alerts functionality helps you keep on top of payment activity and authorisation requests through convenient SMS or e-mail status updates. In addition, our easy to use mobile phone interface, HSBCnet Mobile, allows you to view your accounts and authorise transactions on the go.

Note: Functions may vary by region.

Use our online platform to access the details of your import and export trade transactions, documentary credits (DCs), shipping guarantees, air waybills and delivery orders. Apply for import DCs and make amendments online. DCs can be created faster and more efficiently using HSBCnet’s features.

Create import bill instructions and view details of outstanding import bills. Accept or reject bills and submit settlement instructions – all from the convenience of your computer.

You can also view export bills and DC advices online. Through Instant@dvice, you can receive export DC advices via e-mail. This can help you start your manufacturing and sourcing processes earlier.

You can also easily submit instructions online to transfer your export DCs to the beneficiary of your choice.

HSBCnet makes it easy to find transactions quickly with intuitive filter functionality. Locate your transactions by referring to your DC number, issue date or expiry date.

Get securities reports with a summary of stock receipt and delivery transactions for individual accounts or for all accounts in your portfolio. You can search for securities and counterparty information, along with detailed position and transaction statements.

Contracted settlement information is also available, providing you with status summary of all the securities transaction on accounts that are due to settle on a certain date.

HSBCnet also provides details of corporate events, such as annual general meetings, increases in share value or cash dividends, even if they are not part of your holdings.

HSBCnet FX and MM Trading, our online trading platform, allows you to deal foreign exchange and money market transactions from your own computer. Products include FX Spot, Outright Forwards, Swaps and Non-Deliverable Forwards as well as Money Market Deposits, Loans and Rollovers.

You also have access to Time Options, configurable pricing displays, intra session graphs for up to 10 currency pairs per rates page, immediate online deal acknowledgment and automatic settlement over nominated default accounts.

Live FX Spot and Forward prices plus HSBC Interest rates and daily Interest Rate fixings are offered through the Market Data tool.

In addition, our convenient Get Rate feature offers live FX rates when making cross-currency payments or transfers. With competitive FX rates visible upfront and refreshed every 20 seconds the exact amount of foreign currency to be sent is calculated, improving your reconciliation.

With registration to HSBCnet, Global Markets solutions can be easily added to your profile upon the completion of the relevant paperwork.

Refer to previous transactions by viewing the transaction history. By default, transactions dated within the past 15 days are displayed in settlement date for all legal entities, linked accounts and funds you are authorised to see and grouped by share class.

Through the Liquidity Funds Portal you can place orders to subscribe to or redeem liquidity fund shares or buy and sell funds via an easy-to-follow trading process. User friendly features allow you to review details before placing a trade, print the screen for you records and view real-time progress of the trades you’ve placed*.

*The settlement process occurs outside the Liquidity Funds Portal and is the same as for trades placed by phone or fax.

Redemptions will be settled automatically but a separate transaction is required to fund subscription trades. As an existing HSBCnet customer, simply process your payment instruction to credit the fund administrator within this tool. If you are not an existing HSBCnet customer, you will need to instruct your bank to make payment to the fund administrator.

HSBCnet security

Robust authentication processes, such as making use of one-time, password-generating security devices* or smart cards, means you can carry out business securely and safely.

We have backup and contingency plans to ensure that interruptions, if any, are minimal. And we employ regular independent reviews of system security, installation development and management to enhance the security measures of the tool.

Drawing on our considerable experience as providers of secure electronic banking systems, we ensure that risks faced in providing transaction banking online are addressed. We have a management team in place for security and centralised incident monitoring. It is available to help you 24 hours a day, 7 days a week. Administrative and transaction activities are also available online.

*Note: The security device is currently available in limited number of countries. Contact us to confirm which security solution is available to you locally.

Access control

HSBCnet puts you in control of you internal security with flexible administration tools to make your online experience efficient and secure.

Your designated system administrators can determine which information or application is available to each staff member. By managing access to tools and report options, you can streamline internal processes and improve your operational efficiency.

HSBCnet features flexible options for adding new users, including copying specific access entitlements from existing users.

You can also access information on who is using the system, at what time and for what activity. These details help simplify your audit process.

Monitoring your accounts

HSBCnet’s Alerting feature provides the added security of being able to keep on top of your HSBCnet activity at all times.

Through convenient SMS or e-mail status updates you can receive information on Payment Instruction activity, Balance and Transaction reporting, File Upload activity, Self Service requests and Administration tasks such as changes made to your User profile.

Alerts allow you to catch input errors or fraudulent activity quickly and to take action to complete (or correct) transactions in a timely manner.

Software requirements

HSBCnet is designed to work with the following browser versions and operating systems. If you have difficulties accessing HSBCnet, your local HSBCnet support centre will be happy to help.

HSBC routinely reviews the status of software supported on HSBCnet to provide the best possible experience and the highest level of security on the internet. HSBCnet is designed to work with the following browser versions and operating systems.

Other software may work with HSBCnet, but you may experience problems that we may not be able to support. We are in the process of upgrading our systems to optimise the use of HSBCnet with other commonly-used web browsers.

All browser versions must be protected by 128-bit encryption. To check the level of security being used in Internet Explorer:

1. Click Help and then click About Internet Explorer.
2. In the About Internet Explorer window, verify that cipher strength is 128-bit.

If there are gaps in your software compatibility, then you can try to:

• Download the latest browser from the Microsoft website*
• Download additional patches required by certain versions of Microsoft Internet Explorer*

* Clicking on these links will lead you to websites which are not associated with HSBC, and may be governed by their own terms of use.

HSBCnet has verified the compatibility of these mobile devices and operating systems for use with HSBCnet Mobile. Please note that HSBCnet Mobile functionality may perform normally using other operating systems, but compatibility cannot be confirmed.

HSBCnet Mobile will support additional mobile devices in the future. For more information about your device, please refer to your user manual or contact the manufacturer for assistance.

Hardware requirements

Please refer to the Microsoft site* for a list of hardware that meets the requirements of your operating system and internet browser.

Screen resolution: 1024 x 768, 256 colours

Network connection: We recommended high-speed internet or broadband connection. The minimum speed for effective internet connection via dial-up connection is 56kbps.

Smart Card readers, if applicable:

• Serial connection interface, USB port or PCMCIA card slot
• CD-ROM drive

HSBCnet FX and MM Trading requirements

The HSBCnet FX and MM Trading platform has additional software and hardware requirements.

Note: HSBCnet FX and MM Trading platform does not require the use of two-factor authentication.

* Clicking on these links will lead you to websites which are not associated with HSBC, and may be governed by their own terms of use.

HSBCnet users are customer representatives entitled to perform transactions or enquire information for customers. There are multiple user types in HSBCnet, each with their own responsibilities.

Initial System Administrators are the first of a customer’s registered users of HSBCnet and are responsible for setting up access for any additional users (end users or System Administrators). Customers need to identify their Initial System Administrators and have them register online.

Note: Before you begin HSBCnet registration, identify your Initial System Administrators first.

To register as an Initial System Administrator, go to www.hsbcnet.com, click on the Log on/Register button > Register for HSBCnet and complete steps 1 to 4 of the HSBCnet user registration form.

Completing the HSBCnet user registration form

Step 1 – Main bank group contact

My preferred language is
Choose your preferred language from the drop-down menu. If language translation is supported for the selected option, the HSBCnet user registration form will refresh with the translated text.

Do you have a main bank contact?
If you are an Initial System Administrator, or if you are registering for information-only services, click Yes. If you accessed the HSBCnet user registration form by clicking a link in a welcome e-mail provided by your System Administrator, click I have an HSBCnet Systems Administrator.

First and last names of my contact
Type the first and last names of your main bank contact. If you do not have an HSBC Bank representative, contact us and an HSBC Bank representative will get in touch with you.

Click Next Step to continue to step 2.

Step 2 – Personal information

Type your personal and company information. A valid e-mail address is required to inform you when the HSBCnet profile is activated, and if there are any service outages forthcoming. For the company name, enter your organisation’s full legal entity name. For additional information regarding the company information fields, click the icon.

Note: If you plan to use HSBCnet for general banking needs, please choose Global Payments and Cash Management as the Bank business unit you primarily deal with.

Click Next Step to continue to step 3.

Step 3 – Logon information

Type the logon information you want to use for HSBCnet. There are three pieces of information used in logging on to HSBCnet: username, password and memorable answer.

Username
The username that you choose is unique within HSBCnet. If the username you chose already exists, the system will prompt you to enter a different username.

Note: The username that is successfully registered must be entered in the customer application documentation.

Virtual keyboard
Use the virtual keyboard to enter and confirm the password you want to use. Click in the Password or Confirm Password field and then enter your password by clicking the characters on the keyboard image on the page. You will use this password whenever you log on to HSBCnet.

Click Next Step to continue to step 4.

Step 4 – Security information reset questions

Security questions are used for identification when you need to reset your password or memorable answer.

Choose a memorable question and answer and click Submit. The HSBC Data Protection and Privacy Policy will appear. Please read and accept this policy to complete the registration process.

The customer agreement form is a PDF file or a paper document that contains the information needed to set up access to HSBCnet. If you do not have a customer agreement form, or if you have any questions regarding the form itself, please contact your HSBC Bank representative.

Many countries in the Asia-Pacific region are also required to obtain a certificate of due authorisation in support of the execution of the customer agreement.

Note: The usernames for Initial System Administrators are the same as the ones chosen in the registration process.

Logging on for the first time – Security Device users

Before you begin, ensure that you have:

• Your allocated Security Device. Your System Administrator needs to link your user profile to the Security Device before it is functional. If you are an Initial System Administrator as indicated on the customer agreement, you will activate your own Security Device by following the instructions sent to you with the device. Each Initial System Administrator in your organisation must follow the above instructions individually before proceeding to set up other users.
• Your HSBCnet username, password and memorable answer

1. Log on to www.hsbcnet.com with your username as noted on the HSBCnet agreement. Enter your memorable answer and password and click Submit.
2. Follow the on-screen instructions to activate your Security Device.
3. You can now log on to HSBCnet to view your personal page. Please refer to the Registration and Navigation User Guide in the Learning Centre for full instructions on setting up your users.

Logging on for the first time – Smart Card users

Before you begin, ensure that you have:

• A valid Smart Card
• An installed Smart Card reader
• A valid PIN (sent to you in addition to the Smart Card reader)
• Your HSBCnet username, password and memorable answer

To log on to HSBCnet:

1. Log on to www.hsbcnet.com with your username. Enter your memorable username and click Continue.
2. Follow the on-screen instructions and enter your memorable answer. Click the requested characters of your password on the virtual keyboard corresponding to the positions indicated beneath the boxes, read and accept the terms and conditions of use and you are now logged on to HSBCnet.

If you are an Initial System Administrator, you need to configure HSBCnet with the proper tool access, account and transaction limits, and signature group settings for yourself and the other users in your organisation. Your HSBCnet support contact can provide guidance on how to complete this configuration. To book an initial training session, go to www.hsbcnet.com and click on the Log on/Register button > Customer support. Click Yes, choose the appropriate country and send us an e-mail. Additionally, training on these and other topics can be found in the HSBCnet Learning Centre.

Note: If auto-entitlement was selected when completing the application documentation, many of the tools will already be entitled to you by the system. However, you will need to set up account and transaction limits, and signature groups before using HSBCnet to make payments and other transactions.

HSBCnet Learning Centre

The HSBCnet Learning Centre provides training and informational resources designed to aid HSBCnet users. It allows you to review content in multiple formats and participate in live webinar presentations; view the personalise tutorial video to learn how to customise your HSBCnet interface; or read the System Administrator documents to learn how to add more users from your company.

To access these and additional learning resources, log on to HSBCnet and click the Learning Centre tab located on the top right-hand side of the page.