HSBCnet users are customer representatives entitled to perform transactions or enquire information for customers. There are multiple user types in HSBCnet, each with their own responsibilities.
Initial System Administrators are the first of a customer's registered users of HSBCnet and are responsible for setting up access for any additional users (end users or System Administrators). Customers need to identify their Initial System Administrators and have them register online.
Note: Before you begin HSBCnet registration, identify your Initial System Administrators first.
To register as an Initial System Administrator, go to www.HSBCnet.com, click on the Log on/Register button > Register for HSBCnet and complete steps 1 to 4 of the HSBCnet user registration form.
Completing the HSBCnet user registration form
Step 1 – Main bank group contact
My preferred language is
Choose your preferred language from the drop-down menu. If language translation is supported for the selected option, the HSBCnet user registration form will refresh with the translated text.
Do you have a main bank contact?
If you are an Initial System Administrator, or if you are registering for information-only services, click Yes. If you accessed the HSBCnet user registration form by clicking a link in a welcome e-mail provided by your System Administrator, click I have an HSBCnet Systems Administrator.
First and last names of my contact
Type the first and last names of your main bank contact. If you do not have an HSBC Bank representative, contact us and an HSBC Bank representative will get in touch with you.
Click Next Step to continue to step 2.
Step 2 – Personal information
Type your personal and company information. A valid e-mail address is required to inform you when the HSBCnet profile is activated, and if there are any service outages forthcoming. For the company name, enter your organisation's full legal entity name. For additional information regarding the company information fields, click the icon.
Note: If you plan to use HSBCnet for general banking needs, please choose Global Payments and Cash Management as the Bank business unit you primarily deal with.
Click Next Step to continue to step 3.
Step 3 – Logon information
Type the logon information you want to use for HSBCnet. There are three pieces of information used in logging on to HSBCnet: username, password and memorable answer.
The username that you choose is unique within HSBCnet. If the username you chose already exists, the system will prompt you to enter a different username.
Note: The username that is successfully registered must be entered in the customer application documentation.
Click Next Step to continue to step 4.
Step 4 – Security information reset questions
Security questions are used for identification when you need to reset your password or memorable answer.