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Cookie policy
Cookie policy
Understanding how and why we use cookies
We use cookies on our site (hsbcnet.com) to create the most secure and effective website possible for our customers. Among other things, cookies allow you to log on to the HSBCnet electronic channel, choose log in preferences, use tools on the website and provide relevant terms and conditions to ensure that you are only provided with products and services suitable to you . This Cookie Policy explains what cookies are, how we use them and what benefits they bring.
What are cookies?
Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user’s device. At HSBC, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout, however the term where used is intended is to include these alternate mechanisms.
More information about cookies can be found on allaboutcookies.org
How cookies make our website easier to use
Cookies can allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.
How you can manage your cookies
The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.
More about your privacy
To find out more about how HSBC protects your privacy when using our website, see our Privacy and Data Protection Statement.
Frequently Asked Questions
Do cookies mean I could get cold calls or junk mail?
We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in, but only in relation to HSBC products and services. You will never see advertising on our website from anyone other than HSBC group companies and our agents.
Can cookies pass on my personal information to others?
The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service.
Do cookies compromise my security when I’m logged on to Internet Banking?
The cookies we use are completely safe and secure. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.
Can cookies allow others access to my computer’s hard drive?
The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.
If I use a public computer, will someone be able to get my details from the cookies?
Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of internet banking.
What has changed, and how does this affect me?
We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are, how they are used and what benefits they bring. These changes will not affect the way in which you currently use our website.
Do I need to accept cookies?
The current changes to our website simply explain what cookies are, how we use them and what benefits they bring. You are not currently required to do anything, other than read our Cookie Policy to understand these changes.
Do HSBC Cookies contain my personal information?
Our cookies do not store personal information such as your name, address, telephone or email.
More information about cookies can be found on allaboutcookies.org
List of our cookies
The following cookies are used on HSBC
| CODE NAME | DESCRIPTION |
|---|---|
| LASCIBMINTER0001US_ID | This is a session management cookie from WebSphere. It is engaged to maintain a user's state while the user navigates the site. |
| WT_FPC | This is a cookie used by the Webtrends system to track user activity on the site |
| neta | This cookie ensures that the user is directed to the correct page and load balanced servers when navigating through pages on Transactional HSBCnet, which is a secure site. |
| HSBC_COOKIEMI | This Webtrends cookie, installed in the secure site, identifies user behaviour over time to help us understand how many people come back to our site, how often, and what their preferences are. No personal information is stored in the cookie, nor do we extract any data from your machine. To read more about this third-party cookie, including the provider's comprehensive privacy policy, please visit www.webtrends.com |
| lastPing | This cookie, installed in the secure site, checks the length of the session and triggers the expiry countdown when there has been a period of inactivity. |
| lastReset | This cookie, installed in the secure site, checks the length of the session and triggers the expiry countdown when there has been a period of inactivity |
| SWISPRIV | This cookie captures if the user has accepted or rejected the terms of the disclaimer on the page: http://www.hsbcnet.com/gbm/products-services/trading-sales/structured-products/swiss-private-banks.html |
| STRINV_US | This cookie captures if the user has accepted or rejected the terms of the disclaimer on the page: http://www.hsbcnet.com/uswealth |
| STRINV_UK | This cookie captures if the user has accepted or rejected the terms of the disclaimer on the page: http://www.hsbcnet.com/gbm/products-services/trading-sales/structured-products/united-kingdom/investment-managers.html |
| CAMToken | This cookie, installed in the secure site, provides the current customer authentication level (ie username/password, security device, smartcard) used to determine which information a user has access to. |
| net-secure-static-80-443-WDC | This cookie, installed in the secure site, ensures that the user is directed to the correct page and load balanced servers when navigating through pages on Transactional HSBCnet. |
| ACOOKIE | This is a cookie used by the Webtrends system to track user activity on the site. |
| CODE NAME | DESCRIPTION |
|---|---|
| u2 | This is a tracking cookie used by the MediaMind platform (http://www.mediamind.com/) to track certain campaigns |
| BCSI-CS88353897 | This is a tracking cookie used by the MediaMind platform (http://www.mediamind.com/) to track certain campaigns |
| CODE NAME | DESCRIPTION |
|---|---|
| None | None |
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